Dialogue
and grievances
If our work affects you, we want to hear about it early.
This page is for people who live in the project areas or are affected by our work in another way: residents, customary landowners, local authorities, employees and contractors.
Write to us
Use this form to raise a concern or a complaint about the projects, or to ask how they affect you.
Without giving your name
You do not have to give your name. Anonymous messages are registered and looked into. If you do give your name and a way to reach you, it is easier for asc impact to help you: we can ask questions, look into the matter more thoroughly and tell you what we have done.
In person in the villages
You do not need the internet to raise a concern. In the villages you can speak to the project team in person, during meetings and visits, in French or in the local language. The team writes it down for you if you wish. You do not have to go through a village chief or an authority, and you can also do this without giving your name.
What happens with a concern
- We confirm receipt within 5 working days, or within 48 hours if the matter is serious, and tell you who is handling your concern.
- We look into it, talk to you if you have given us a way to do so, and aim to give you an answer within 15 working days.
- If the concern needs a longer investigation, we tell you why, keep you informed and aim to answer within 30 working days.
- If you are not satisfied, you can ask for the matter to be reviewed at a more senior level, and you can at any time take it to the local authorities, customary channels or the courts; using our channel does not restrict that.
Nobody suffers any disadvantage for raising a concern.